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    2020 online shopping habits and retailer strategies
    For the fourth year in a row, Episerver has surveyed over 4,000 global online shoppers to learn about their ecommerce expectations and habits. Download Reimagining Commerce now to get an exclusive look at successful retail strategies in 2020.

    The Virus and Podcasting
    March 7, 2020
    The coronavirus scare is working its way through the economy -- even affecting CRM. At this point some vendors are canceling events rather than taking the risk of having thousands of customers, press and analysts descend on a city, swap microbes through the air for a few days, then go home and likely further spread the microbes, some of which could be the virus.
    COVID-19 and the Bleak Outlook for the Tech Supply Chain
    March 6, 2020
    Foxconn, a key parts supplier for Apple, Microsoft, Nintendo and Sony, said its plants on mainland China will resume normal production by the end of March. Numerous factories across China were forced to shut down in late January due to the coronavirus. The impact of the outbreak could hit global supply chains for all products in mid-March, The Harvard Business Review predicted.
    Amid Disaster, COVID-19 Presents Opportunities
    March 5, 2020
    The coronavirus presents the biggest threat to the global economy since the Great Recession of 2008 -- not to mention the threat to human life. The outbreak already is decimating the travel and leisure industry, and forcing trade shows to scale down or cancel. It threatens many sectors, and it will have a negative impact on consumer sentiment and purchasing patterns.
    Shop Safe Act Targets E-Commerce Counterfeiters
    March 4, 2020
    Members of the U.S. House of Representatives have introduced legislation that aims to protect online shoppers from purchasing counterfeit goods. The proposed Shop Safe Act would establish trademark liability for companies that sell counterfeits that pose a risk to consumer health and safety. It also would impose requirements online platforms to curb counterfeiting.
    Apple to Pay Up to $500M for Throttling iPhones
    March 4, 2020
    Apple has agreed to pay up to $500 million to settle a class action lawsuit alleging it slowed down older iPhones in order to push consumers into buying its later, more expensive models. The devices covered in the agreement are iPhone 6, 6 Plus, 6s Plus, 7, 7 Plus, and iPhone SE models that ran iOS 10.2.1 or later, and iPhone 7 and 7 Plus models that ran iOS 11.2 or later before Dec. 21, 2017.
    Tech Industry Occupies Front Line on Coronavirus Battleground
    March 3, 2020
    The coronavirus known as "COVID-19" is posing global threats that are challenging businesses worldwide, forcing them to put new policies and practices into place to prepare for and communicate with their workforces. One of the most critically impacted sectors is the technology industry. The virus has disrupted global businesses, forcing many tech company workers to cease travel to infected areas.
    4 Customer Service AI Applications That Work Today
    March 2, 2020
    The concept of AI improving emotional intelligence might sound like a paradox. A coded algorithm is not the most natural supplement to human empathy. Yet CX leaders understand that AI-powered technologies can transform the way businesses understand core audiences. Customer service agents benefit from real-time and historical sentiment analysis that takes the guesswork out of reading emotions.
    Shifting Our Global Problem-Solving Focus From Symptoms to Cause
    March 2, 2020
    IBM's latest effort to solve global problems has evolved from a focus on catastrophic events, which increasingly are caused by climate change, to climate change itself. It is a huge jump to go from dealing with the symptoms of a problem, which generally is relatively easy, to dealing with the causes, particularly global scale. However, it is critical for a sustained impact.
    Facebook Bans Coronavirus Ad Scams
    February 27, 2020
    Facebook is clamping down on ads and misinformation relating to coronavirus. Criticism of social media platforms for spreading fear and confusion about coronavirus is rife. Still, Facebook's decision-making has raised a few eyebrows, as the coronavirus ad restrictions could be interpreted as limiting free speech in a way that is inconsistent with Facebook's general practices.
    RSA, COVID-19 and Risk
    February 26, 2020
    Two things are happening simultaneously: The RSA Security Conference is in full swing and so is COVID-19. It's a strange juxtaposition. There is geographic proximity in that the conference is going on undeterred just a few blocks from where the mayor declared a state of emergency, during the event, due to the ongoing spread of the virus. There's also topical alignment.
    Amazon Goes Big With Automated Grocery Store
    February 26, 2020
    Amazon has opened its first large-scale fully automated Amazon Go grocery store. The 7,700 square foot store, located in Seattle, offers baked goods sourced locally, fresh seasonal produce, meat, seafood and ready-made meals, as well as beer, wine and spirits. There are no cashiers. To make purchases, shoppers need an Amazon account and the free Amazon Go app.
    The Architectural Imperative for AI-Powered E-Commerce
    February 25, 2020
    We've been promised, repeatedly, that AI would revolutionize e-commerce. Think about it for a moment. Has it lived up to expectations for you? If not, the problem may lie not in the technology you've deployed on your site, but in the architecture and data that support it. The effectiveness of AI-powered features ultimately depends on a high level of discipline about data and architecture.
    Microsoft Releases 'Mind Blowing' Xbox Specs
    February 25, 2020
    Microsoft whetted demand for its Xbox Series X product line with the revelation of some impressive specs for its next-generation gaming console. "It's really going to be a kick in the pants for the industry," said Mark N. Vena, senior analyst at Moor Insights and Strategy. "It should provide quite a bit of adrenalin because the specs are really mind blowing."
    2020: The Year for Custom CX and Privacy
    February 24, 2020
    With the introduction of the CCPA this year and GDPR in 2018, the age of data privacy has begun, bringing the opportunity for businesses to harness it to gain competitive advantage. There are both challenges and opportunities for those that aim to deliver superior CX while adhering to data privacy regulations. Data privacy protection concerns are driving new regulations around the world.
    Getting Autonomous Car Technology Right
    February 24, 2020
    Autonomous car efforts aren't looking very good. It is becoming clear that the five-level ranking system for autonomous cars is stupid. The reality is that the definition of "autonomous" is binary: Either the car can drive itself or it can't. The fact is that car makers don't want to take the final step to autonomy -- Level 5 -- because they are afraid of liability.
    Microsoft Injects New AI Features Into Dynamics 365
    February 20, 2020
    Microsoft has unveiled several new AI capabilities across Dynamics 365 applications and a new solution to help project-centric services organizations transform their operations. The AI enhancements include first- and third-party data connections in Dynamics 365 Customer Insights, Microsoft's customer data platform. The company also unveiled new manual and predictive forecasting capabilities.
    AI in the Courts: The Jury Is Out
    February 20, 2020
    A session on the role of emerging technologies in the courtroom was part of last month's New York State Bar Association Annual Meeting in New York City. "Emerging Technologies in Litigation" included a panel of local and federal judges as well as an e-discovery researcher and emerging technology attorney. The group discussed the use of artificial intelligence in the courtroom.
    Jeff Bezos Puts Up $10B From His Pocket to Fight Climate Change
    February 19, 2020
    Amazon CEO Jeff Bezos has announced a commitment of $10 billion of his personal money to the newly launched Bezos Earth Fund to fight climate change. "Climate change is the biggest threat to our planet," Bezos wrote. "This global initiative will fund scientists, activists, NGOs -- any effort that offers a real possibility to help preserve and protect the natural world."
    The Drones Are Coming
    February 18, 2020
    Spurred by everything from environmental concerns to the desire to avoid congested roads, companies are developing, testing, and beginning to implement a wide array of drone delivery systems. A number of practicalities need to be worked out before drone delivery becomes an everyday occurrence -- including regulations and drone technology itself -- but it's likely only a matter of time.
    Viewing the 2020 Presidential Race Through a Competitive Analysis Lens
    February 17, 2020
    Back in the 1980s, I was a competitive analyst for IBM, and it was one of the most interesting jobs I ever held. The practice largely has died out, but at the time we were like the corporate version of the CIA. Since I'd been an internal auditor as well -- which is somewhat like the corporate version of the FBI -- I was a rarity. Few people serve in both agencies.
    Simplicity Does More Than Simplify Linux
    February 14, 2020
    If you want a Linux distro that caters to gaming, check out the Simplicity Linux Gaming release. If you prefer a general-purpose computing platform without a gaming focus, try Simplicity's revamped release. Either way, you will experience a no-nonsense Linux OS that requires no assembly. Simplicity Linux is a Devuan-based distro with Cinnamon as the default window manager desktop environment.
    ACLU Blasts Clearview's Facial Recognition Accuracy Claims
    February 14, 2020
    The American Civil Liberties Union has leveled criticisms against facial recognition tool developer Clearview for making misleading claims about the accuracy of its product. Clearview apparently has been telling law enforcement agencies that its technology underwent accuracy testing modeled on the ACLU's 2018 test of Amazon's Rekognition facial recognition tool.
    It's Time for a Social Media and Disinformation Reckoning: ECT News Roundtable, Episode 6
    February 13, 2020
    Can social media be saved? Can democracy be saved? The first question may seem less compelling than the second, but to some very worried observers, they are intimately entwined. Social networking -- on Facebook, Twitter, YouTube and a host of other online networks -- is the root of all current cultural evils, in the eyes of some critics. Undeniably, social networks offer positive experiences too.
    Sprint T-Mobile Merger Gets Green Light
    February 13, 2020
    A U.S. District judge has ruled that Sprint and T-Mobile, the nation's third- and fourth-largest mobile carriers, can go forward with a $25 billion merger. The deal will not close until the California Public Utilities Commission approves the transaction, but clearing this latest hurdle moves the two companies one step closer to a merger that has been years in the making.
    Samsung Scores With 5G Galaxy S20's Camera Specs, New Z Flip
    February 12, 2020
    Samsung has refreshed its Galaxy smartphone line, introduced a new foldable phone, and upgraded its wireless earbuds offering. Its three new flagship phones are all 5G ready. The S20 is priced at $999, while the S20 Plus will sell for $1,199, and the S20 Ultra for $1,399. The S20 is smallest of the trio, with a 6.2-inch display. The Plus' display is 6.7 inches and the Ultra's is 6.9 inches.
    Razr Reviews Raise $1500 Durability Question
    February 11, 2020
    Motorola's new foldable Razr phone has been garnering mediocre notices from early reviewers, who tended to find its performance underwhelming for a phone priced at $1,500. Still, it does have personality, which can go a long way in the smartphone market, noted Bob O'Donnell, chief analyst at Technalysis Research. "We've reached an era where phones are incredibly personal."
    Rumblings in the Cloud
    February 10, 2020
    One of the old sayings is that there are "lies, damned lies and statistics," with the implication being you really can't trust most reported numbers. Still, we've often thought, at least with major vendors, that you could trust rankings. One current set of rankings involves cloud providers. The general impression was that Amazon was first, Microsoft second, and Google third.
    Cyber Worries Help Push Doomsday Clock Closer to Midnight
    February 7, 2020
    The hands on the iconic "Doomsday Clock" moved to just 100 seconds to midnight last month. That is the closest they have come to the final hour since its creation in 1947. The Bulletin of the Atomic Scientists' Science and Security Board, in consultation with the Bulletin's Board of Sponsors, made the unprecedented decision to express the time remaining in seconds rather than minutes.
    Philips Hue Vulnerability Shines Light on Possible IoT Security Nightmare
    February 6, 2020
    A vulnerability in Philips Hue smart lightbulbs and their controller bridges could allow intruders to infiltrate networks with a remote exploit, Check Point Software Technologies has disclosed. The researchers notified the owner of the Philips Hue brand about the vulnerability in November, and it issued a patched firmware version through an automatic update.
    Consumers Like Augmented Reality More Than They Know
    February 4, 2020
    The augmented reality space continues to evolve. Device makers such as Bosch, Panasonic, Huawei and Pico are introducing significantly smaller and more powerful smart glasses and AR headsets, such as those demonstrated last month at CES 2020, one of the country's largest consumer technology conferences. What is augmented reality exactly? There's not really an easy answer.
    See More Articles in Technology Section >>
    2020 online shopping habits and retailer strategies
    How concerned are you about the coronavirus threat?
    I'm very worried about the health risks for myself or others close to me.
    I'm very worried about the global economic impact.
    I'm concerned that officials are not managing the threat well.
    I'm concerned that misinformation will cause people to panic.
    I believe it will go away on its own with few major consequences.
    I believe the U.S. will contain it better than other countries have.
    Salesforce is a Leader in the Gartner Magic Quadrant 2019 for Digital Commerce
    Inside TechNewsWorld
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