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    2020 online shopping habits and retailer strategies
    For the fourth year in a row, Episerver has surveyed over 4,000 global online shoppers to learn about their ecommerce expectations and habits. Download Reimagining Commerce now to get an exclusive look at successful retail strategies in 2020.

    The Dark Art of Turning Mountains of Stolen Data Into Cash
    February 28, 2020
    We're only two months into a new year and already hundreds of millions of personal records have been compromised, including 123 million records from sporting retailer Decathlon and another 10.6 million records from MGM Resorts hotels. These announcements followed fuel and convenience chain Wawa's revelation that it was the victim of a nine-month-long breach of its payment card systems.
    AI in the Courts: The Jury Is Out
    February 20, 2020
    A session on the role of emerging technologies in the courtroom was part of last month's New York State Bar Association Annual Meeting in New York City. "Emerging Technologies in Litigation" included a panel of local and federal judges as well as an e-discovery researcher and emerging technology attorney. The group discussed the use of artificial intelligence in the courtroom.
    The Drones Are Coming
    February 18, 2020
    Spurred by everything from environmental concerns to the desire to avoid congested roads, companies are developing, testing, and beginning to implement a wide array of drone delivery systems. A number of practicalities need to be worked out before drone delivery becomes an everyday occurrence -- including regulations and drone technology itself -- but it's likely only a matter of time.
    Cyber Worries Help Push Doomsday Clock Closer to Midnight
    February 7, 2020
    The hands on the iconic "Doomsday Clock" moved to just 100 seconds to midnight last month. That is the closest they have come to the final hour since its creation in 1947. The Bulletin of the Atomic Scientists' Science and Security Board, in consultation with the Bulletin's Board of Sponsors, made the unprecedented decision to express the time remaining in seconds rather than minutes.
    Tech's Role in Addressing Coronavirus and Other Potential Pandemics
    January 31, 2020
    WHO has declared the coronavirus a global health emergency in recognition that the disease risk no longer is confined to China. UN member countries may decide to close their borders, cancel flights, implement special screenings at airports, or take other steps in response to the notice. U.S. health officials earlier this week announced they would fast-track work on a coronavirus vaccine.
    Could Ads Become Potent Weapons Against Streaming Piracy?
    January 24, 2020
    Though it no longer grabs many headlines, video piracy remains a major issue for pay-TV services, according to consumer research firm Parks Associates. If just 10 percent of pay-TV subscribers should discontinue paying for services by 2023, the loss in revenue to operators could approach $6 billion, according to the firm's report, "Video Piracy: Ecosystem, Risks, and Impact."
    Know Your Enemy: The Difficulty of Defining Deepfakes
    January 21, 2020
    Facebook recently promised that it would increase efforts to remove so-called "deepfake" videos, including content that included "misleading manipulated media." In addition to fears that deepfakes -- altered videos that appear to be authentic -- could impact the upcoming 2020 general election in the United States, there are growing concerns that they could ruin reputations and impact businesses.
    Cybersecurity 2020: A Perilous Landscape
    January 17, 2020
    Cybersecurity is a very serious issue for 2020 -- and the risks stretch far beyond the alarming spike in ransomware. In addition to the daily concerns of malware, stolen data and the cost of recovering from a business network intrusion, there is the very real danger of nefarious actors using cyberattacks to influence or directly impact the outcome of the 2020 U.S. general election.
    Building E-Commerce Wave: Social Media Shopping
    January 13, 2020
    Consumers are on social media constantly, scrolling through posts. Many have begun clicking on brand posts and making purchases. "Social commerce is becoming increasingly popular for brands," noted Darin Archer, chief strategy officer at Elastic Path. "Even when the transaction itself may be happening outside the app, there's a much smaller gap between discovery and purchase."
    Cybersecurity 2020: The Danger of Ransomware
    January 10, 2020
    Ransomware tops the list of cybersecurity threats for 2020. While there have been efforts to convince individuals, corporations and municipalities not to pay ransoms, the simple fact is that whenever one is paid, the attack becomes a success that encourages cyberthieves to try again. Ransomware attacks increased 18 percent in 2019, up from an average 12 percent increase over the past five years.
    Lost at CES
    January 9, 2020
    CES is in full swing in Las Vegas this week, and the show for all things high-tech -- from gizmos and gadgets to cars and entertainment gear -- has attracted attendees from around the world. The first CES, or "Consumer Electronics Show" as it originally was known, took place in June 1967 in New York City. That first show attracted 17,500 attendees and more than 100 exhibitors.
    Recommerce: The New Art of Secondhand Sales
    January 6, 2020
    Recommerce is booming, with companies meeting consumer demand for more affordable and sustainable alternatives to buying new. "I believe recommerce is popular because there is an alignment amongst people who see that consuming products as we have in the past is creating huge environmental problems, so people want to shop differently," said Nicole Bassett, cofounder of The Renewal Workshop.
    The Rise of D2C
    November 18, 2019
    Direct-to-consumer commerce, or D2C, is on the rise. Increasingly, consumers are expecting to interact directly with the companies that market and manufacture products. "Direct-to-consumer commerce has been enhanced by the explosion of the Internet. E-commerce provides a more convenient and frictionless buying experience," said Peter Edlund, chief solutions evangelist at DiCentral.
    Voice Commerce: It's a Natural
    November 5, 2019
    Consumers increasingly are shopping by voice rather than typing on a keyboard or searching on a phone. People are growing more comfortable with voice assistants, as the tech becomes smarter and more conversational every day. "Consumers appreciate the simplicity of using voice to shop," said Shilp Agarwal, CEO of Blutag. "Users can express their purchasing intent much more quickly over voice."
    E-Gurus: Online Guides to Personal Growth
    October 25, 2019
    The personal and professional growth coaching industry is exploding, thanks in part to the accessibility afforded by the Internet and digital technologies. People who want to improve themselves are flocking to Skype sessions, online classes, Facebook groups, and other venues to work with life and performance coaches, get career advice, and network with other seekers.
    Threat From Above: How to Stop Hostile Drones
    October 24, 2019
    Unmanned aerial vehicles -- or "drones" as these flying objects more commonly are known -- pose a growing danger, cybersecurity expert Kevin Townsend recently warned. The drone category is broad -- it includes toys for hobbyists, tools for commerce, and devices used for a variety of military purposes. They range in size from massive military drones to small hobbyist devices.
    Adopt a Maintenance Mindset: Protect IT
    October 18, 2019
    As part of National Cyber Security Awareness Month, the National Cyber Security Alliance is advising all computer users to "Protect IT" by taking precautions such as updating to the latest security software, Web browser and OS. The nonprofit public-private partnership, which works with DHS and private sector sponsors, advised computer users on ways to protect their personal data.
    Streaming Is the New Cable
    October 17, 2019
    NBCUniversal has named Matt Strauss, a longtime executive at Comcast Corporation -- the parent company of NBCUniversal since 2011 -- to oversee its new Peacock streaming service set to launch in April. Strauss most recently served as executive vice president at Comcast, where he oversaw Comcast's video, Internet and voice services. NBCUniversal could have a lot riding on Peacock.
    Fitting Clothing Sales to E-Commerce
    October 15, 2019
    When buying clothes, many consumers still prefer to head to a bricks-and-mortar store, browse the racks, and try things on. There's something about clothing, after all, that's inherently tactile and personal. Gradually, however, the way people buy clothes has been changing. Digital technologies are reshaping the world of online fashion sales. One of the keys to sales success is personalization.
    Blackouts Symptomatic of Perilous Times for Pay TV
    October 11, 2019
    Dish Network and Fox Corporation were able to come to terms last weekend, ending the blackout of Fox owned-and-operated local stations, as well as FS1, FS2, BTN, Fox Soccer Plus and Fox Deportes. The blackout of those channels was notable for its timing. The fall college and professional seasons had just begun -- as well as the new fall season of prime time programming on Fox.
    Stop Cyberattacks in Their Tracks: Secure IT
    October 10, 2019
    Stopping cyberattacks requires diligent behavior. One of the themes of this year's National Cyber Security Awareness Month, or NCSAM, is that all computer users should take steps to Secure IT. That means shaking up the passphrase protocol by using not just strong passwords but strong and unique passphrases. Everyone should double login protection through multifactor authentication.
    Get Serious About Cybersecurity: Take Ownership of Your Personal Data
    October 4, 2019
    October is National Cyber Security Awareness Month, and one of the prongs in the three-part theme is for all computer users to "Own IT." This means staying safe on social media, updating privacy settings, and keeping tabs on apps. Simply put, users need to take better ownership of their data and their online presence as part of daily safe cyber practices.
    Spotlight on Cybersecurity Awareness: Own IT, Secure IT, Protect IT
    September 27, 2019
    Cybersecurity should be a concern for all businesses -- large and small. Cybersecurity also should be a concern for consumers, government agencies, and basically anyone who relies on the Internet in our increasingly connected world. Among efforts to focus attention on the threatscape is designating October as National Cyber Security Awareness Month.
    Fitness: The Sweet Spot for Smartwatches
    September 20, 2019
    Smartwatches outsold traditional watches in the fourth quarter of 2018. The category saw a 51 percent increase in dollar sales for last year, along with a 61 percent increase in unit sales, according to recent data from NPD Group. One in four Americans aged 18 to 34 now own a smartwatch, and that is likely to increase. However, traditional watches did regain the majority of the market in Q1 2019.
    Engaging in Ethical E-Commerce
    September 19, 2019
    Gone are the days when businesses just did business. Now, it's almost expected that business values and ethics will play an enduring role in a company's identity. From the products they sell to the way they treat their employees, businesses are finding that they no longer can separate what they do from what they believe -- and customers want to know what the businesses they deal with stand for.
    The Pitched Battle Over Streaming Content
    September 13, 2019
    At Apple's annual new products and devices event earlier this week, CEO Tim Cook told the crowd gathered at its Cupertino headquarters that the new Apple TV+ streaming service will be available for $4.99 per month. Consumers who buy a new iPad, iPhone or Apple laptop will receive a year of the subscription-based streaming video service for free. It was a shot across the bow at Disney.
    The Beauty of Progressive Web Apps
    September 3, 2019
    As more Web traffic comes from mobile devices -- particularly traffic to e-commerce sites -- it's becoming ever more important for businesses to have content that loads onto small screens easily, quickly and effortlessly. To some degree, native mobile apps until now have filled that need, but they must be downloaded, and their functionality may have significant limitations.
    Making It in Multichannel E-Commerce
    August 23, 2019
    Contemporary e-commerce means selling through a variety of channels beyond traditional company-owned websites -- including a plethora of social media, mobile and other platforms. Multichannel selling quickly has become the norm, and consumers increasingly expect to be able to shop wherever they happen to be in the digital world. "Today, retailers have countless options of channels to choose from," said Marcel Hollerbach, CMO of Productsup.
    Will Consumers Balk at 5G Phone Prices?
    August 23, 2019
    Consumers could suffer from sticker shock when it comes time to buy a 5G-enabled phone, suggests a new report from IHS Markit, based on a poll conducted in the U.S. Although consumers expect to pay more money for 5G smartphones, the prices may exceed their expectations dramatically, with some devices selling for as much as 29 times more than what the average buyer might anticipate.
    YouTube as Political Influencer Takes the Spotlight
    August 16, 2019
    YouTube, which operates as one of Google's subsidiaries, is under increased scrutiny after a report earlier this month highlighted the role it played in the recent presidential election in Brazil. Among concerns is YouTube's installation of a new AI system that can suggest additional videos to watch. The goal arguably is not much different from the way newspapers offer links to other stories.
    See More Articles in Spotlight Features Section >>
    2020 online shopping habits and retailer strategies
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