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    Curious about the ROI of PIM?
    Hear Amanda LeClair from Forrester Research and Elizabeth Haubenreiser from Zurn Industries discuss the value of PIM and how it impacts the entire customer journey. Watch the on-demand webinar and discover what PIM can do for your business.

    The Dark Art of Turning Mountains of Stolen Data Into Cash
    February 28, 2020
    We're only two months into a new year and already hundreds of millions of personal records have been compromised, including 123 million records from sporting retailer Decathlon and another 10.6 million records from MGM Resorts hotels. These announcements followed fuel and convenience chain Wawa's revelation that it was the victim of a nine-month-long breach of its payment card systems.
    The Architectural Imperative for AI-Powered E-Commerce
    February 25, 2020
    We've been promised, repeatedly, that AI would revolutionize e-commerce. Think about it for a moment. Has it lived up to expectations for you? If not, the problem may lie not in the technology you've deployed on your site, but in the architecture and data that support it. The effectiveness of AI-powered features ultimately depends on a high level of discipline about data and architecture.
    2020: The Year for Custom CX and Privacy
    February 24, 2020
    With the introduction of the CCPA this year and GDPR in 2018, the age of data privacy has begun, bringing the opportunity for businesses to harness it to gain competitive advantage. There are both challenges and opportunities for those that aim to deliver superior CX while adhering to data privacy regulations. Data privacy protection concerns are driving new regulations around the world.
    The Truth About Documents and SMB Security
    February 22, 2020
    There's a major myth about "going paperless." A paperless office doesn't mean that paper is outright banned. There likely will be a need for physical paper in business for a long time, so don't throw out your printer just yet. Rather, being paperless means being able to embrace a shift from traditional paperwork processes to those that take advantage of documents that can be in a digital state.
    Rumblings in the Cloud
    February 10, 2020
    One of the old sayings is that there are "lies, damned lies and statistics," with the implication being you really can't trust most reported numbers. Still, we've often thought, at least with major vendors, that you could trust rankings. One current set of rankings involves cloud providers. The general impression was that Amazon was first, Microsoft second, and Google third.
    COPRA May Be Coming, and It's Not Too Soon to Prepare
    January 28, 2020
    All eyes are on the West Coast as California reins in the unfettered collection, use and sale of the personal data consumers share as part of the bargain for "free" online services. For years this bargain has been explained in privacy policies that few people read, because there is not a lot of negotiating in the personal data market. The CCPA gives consumers revolutionary rights.
    Grabbing the Cybersecurity and Privacy Problems by the Horns: ECT News Roundtable, Episode 3
    January 23, 2020
    Cybersecurity and privacy threats aren't confined to the tech world. They've cast their pall on the world in general. Computer viruses, malware and data leaks have become commonplace, personal privacy has become a bad joke, and cyberwar looms like a virtual mushroom cloud. What sometimes gets lost in the gloom are the many ways security professionals have been working to shore up cyberdefenses.
    Is Congress Finally Ready to Take On Cybersecurity?
    January 23, 2020
    The United States Congress made some significant progress this session when it comes to data privacy, but cybersecurity remains a blind spot for lawmakers. Congress currently is considering a national privacy law that mirrors legislation enacted in the European Union. It would allow people to access, correct and request the deletion of the personal information collected from them.
    Business/Customer Sweet Spots: ECT News Roundtable, Episode 2
    January 16, 2020
    If you're a small business owner or a key member of an enterprise executive team, you want your firm to succeed. If you're a customer, you want to be treated well. Those goals are not diametrically opposed, but very often it seems that companies and customers are at cross-purposes. ECT News Network recently gathered together five technology experts who did some hard thinking on the subject.
    Apple, DoJ Grapple Over Cracking Terrorist's iPhones
    January 15, 2020
    Apple and the U.S. Justice Department are at it again. This time it's over cracking a brace of iPhones owned by the Saudi Air Force cadet who killed three sailors in a shooting spree last month at the naval air station in Pensacola, Florida. At a news conference on the findings of an investigation into the incident, U.S. Attorney General William Barr called out Apple for refusing to help the FBI.
    Cybersecurity 2020: The Danger of Ransomware
    January 10, 2020
    Ransomware tops the list of cybersecurity threats for 2020. While there have been efforts to convince individuals, corporations and municipalities not to pay ransoms, the simple fact is that whenever one is paid, the attack becomes a success that encourages cyberthieves to try again. Ransomware attacks increased 18 percent in 2019, up from an average 12 percent increase over the past five years.
    Tech Strides, Tech Worries and Tech Visions: ECT News Roundtable, Episode 1
    January 8, 2020
    If you're turned off by the mere thought of talking heads vying to speak the loudest or the longest in a TV "discussion" of some pressing issue of the day, read on for a refreshing dose of sanity. ECT News Network recruited five smart people with plenty to say about the state of technology, and we gave them plenty of time to say it. The result is a far-ranging intercourse.
    Is Privacy Possible in 2020?
    December 27, 2019
    The California Consumer Protection Act goes into effect in 2020, and other state and federal laws are on the horizon -- but is it possible that these state laws will really provide us privacy? How many readers take the time to read the privacy policy, or click agreement, when they download a new version of an app on their smartphone or tablet? Probably none. What are the consequences?
    Is Your Health Data at Risk?
    December 20, 2019
    We've recently seen much breathless news coverage of the Nightingale Project, Google's half-secret partnership with Ascension, the second-largest healthcare system in the U.S. The details of the project -- which involves sharing the healthcare data of tens of millions of unsuspecting patients -- have raised significant concerns. The concerns have centered around issues that by now are familiar.
    New 'DNA of Things' Method Stores Digital Memory in Common Objects
    December 10, 2019
    Researchers at a Swedish university have unveiled a method for mixing genetically encoded digital data into common manufacturing materials. The project, carried out in collaboration with an Israeli scientist, involved embedding artificial DNA in a small plastic 3D-printed plastic bunny, which would allow self-replication, according to a report published in Nature Biotechnology.
    EU Digital Czar to Probe Facebook's and Google's Data Wrangling
    December 3, 2019
    The European Union has launched a probe into how Google and Facebook gather, process, use and monetize data for advertising purposes. The European Commission has begun distributing questionnaires as part of a preliminary investigation into Google's and Facebook's data practices. Facebook and Google join Amazon as targets of the EU's "digital czar," Margrethe Vestager.
    HPC and AI Are Changing the World
    November 30, 2019
    During the recent SC19 supercomputing conference, the top semiconductor and systems vendors discussed and demoed the highest-performance computing solutions in the world. While it's easy to imagine these platforms solving some of the most challenging problems, and simulating everything from the human genome to climate change, there are thousands of other applications that can benefit as well.
    How the Quantum Tech Race Puts the World's Data at Risk
    November 27, 2019
    The technology one-upmanship between the United States and China is fast becoming the new space race. There's been a lot of talk in the press about the competition to reach 5G, but little traction outside of the tech community about something more momentous: the dangers of computing in a post-quantum world. The recent news from Google about its quantum capabilities is exciting.
    GitHub Aims to Make Open Source Code Apocalypse-Proof in Arctic Vault
    November 19, 2019
    GitHub wants to make sure its entire warehouse of open source code survives an apocalypse by burying it deep within an Arctic vault as one of several preservation strategies. Microsoft-owned GitHub is creating the Arctic Code Vault as a data repository for the existing Arctic World Archive. The AWA is a very-long-term archival facility about 0.16 miles deep in the permafrost of an Arctic mountain.
    Salesforce and Microsoft in Another Deal
    November 14, 2019
    With Dreamforce approaching, it's no surprise that Salesforce is making a flurry of announcements. What is surprising are two big ones involving partnering with other vendors, mostly on infrastructure -- announcements that I believe make the idea of an information utility more real with each passing day. I see evidence of an information utility forming.
    Google to Offer 'Smart' Checking Accounts
    November 14, 2019
    Google plans to launch checking accounts next year. "We're exploring how we can partner with banks and credit unions in the United States to offer smart checking accounts through Google Pay, helping their customers benefit from useful insights and budgeting tools," a spokesperson said. "Our lead partners today are Citibank and the Stanford Federal Credit Union."
    The Information Utility, Continued
    November 13, 2019
    I've been sharing my theory on the formation of an information utility for some time now. Various big vendors have announced alliances with that kind of aim. For instance, Oracle and Microsoft announced an effort to make their cloud databases interoperate, and Microsoft and others have announced common data model projects. Now Salesforce, AWS and Genesys have teamed up with The Linux Foundation.
    'Nightingale Project' to Turn Over Millions of Medical Records to Google
    November 13, 2019
    A venture between Google and Ascension, one of the largest healthcare providers in the United States, will give the tech giant access to the sensitive medical information of as many as 50 million patients in 21 states. Its venture with Google, called "The Nightingale Project," would enable it to improve the experience of patients, consumers, providers and associates, Ascension said.
    The Rise of Technology in Scaled Event Marketing Programs
    November 11, 2019
    The amount of data we create each day is astronomical. The digital universe likely will reach 44 zettabytes in 2020 -- 40 times more bytes than there are stars existing in the observable universe. To say that's a lot of data is a colossal understatement -- but is this truly surprising? After all, we can take phone calls from watches and stream music from refrigerators.
    Calling All Retailers - Ready or Not, CCPA Is on Its Way
    November 9, 2019
    We're just a few short months away from the California Consumer Privacy Act going into effect. The regulation brings privacy rights to residents in California and gives them control of their personal information and how companies can use it. Any business that sells to a California resident needs to be CCPA-compliant. Nearly every brick-and-mortar store nowadays has an e-commerce site.
    Safari's Safe Browsing Option Raises Privacy Concerns
    October 15, 2019
    An option in Apple's Safari browser that's supposed to protect Web surfers from malicious sites has raised privacy concerns in some quarters. The option, called "safe browsing," is turned on by default. Depending on where an Apple device is registered, the browser could be sending IP information to Tencent, a conglomerate with close ties to China's government.
    Autonomous Linux and the IT Utility
    October 12, 2019
    Oracle came late to cloud computing, joining the fray only after competitors like Microsoft and Salesforce had established dominant positions, and newcomer Amazon Web Services leaped from a standing start to a position of dominance. Amazon is so strong in the cloud that it is on the cusp of extinguishing the last challenges to its win of the 10-year $10 billion Pentagon JEDI procurement.
    Get Serious About Cybersecurity: Take Ownership of Your Personal Data
    October 4, 2019
    October is National Cyber Security Awareness Month, and one of the prongs in the three-part theme is for all computer users to "Own IT." This means staying safe on social media, updating privacy settings, and keeping tabs on apps. Simply put, users need to take better ownership of their data and their online presence as part of daily safe cyber practices.
    The CCPA May Affect You, So Get Ready
    October 3, 2019
    Although not every United States business will be affected, the new California Consumer Protection Act almost certainly will have implications for many businesses outside of California. Starting Jan. 1, 2020, qualifying businesses will be subject to data privacy and security standards currently required only by the 28 member states in the European Union.
    DevOps, Platform Strategy and Transformation
    October 1, 2019
    The software development lifecycle reminds me of the proverb of the three blind people confronting an elephant. One grabs the trunk and says it's a snake, another touches a tusk and says it's a spear, while the third feels its side and calls it a wall. The moral of the proverb is that perception has a lot to do with perspective. For a long time, the perspective on software was that it was a cost.
    See More Articles in Data Management Section >>
    2020 online shopping habits and retailer strategies
    How concerned are you about the coronavirus threat?
    I'm very worried about the health risks for myself or others close to me.
    I'm very worried about the global economic impact.
    I'm concerned that officials are not managing the threat well.
    I'm concerned that misinformation will cause people to panic.
    I believe it will go away on its own with few major consequences.
    I believe the U.S. will contain it better than other countries have.
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