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    Can the ROI of PIM be measured by more than just revenue?
    Absolutely. Hear experts from Forrester Research and Zurn Industries explain how the value of PIM goes beyond operational efficiencies and share why product content is critical for delivering a great customer experience. Watch the webinar.

    Report: Open Source Vulnerabilities Rampant in Popular Projects
    March 12, 2020
    Open source vulnerabilities rose by nearly 50 percent in 2019 over the previous year, based on a new report. Common vulnerabilities rated as high or critical severity were found in all of the most popular open source projects, according to the WhiteSource 2020 annual report, "The State of Open Source Security Vulnerabilities." The vulnerability rate is expected to continue rising.
    Building the Salesforce Franchise
    March 5, 2020
    Franchising is a tried-and-true business model with numerous permutations that benefit all participating parties. For the vendor it's a great model for expanding without all of the downside risk associated with building a business, like finding all the financing and hiring people. The franchisor generally sells licenses to willing partners who agree to uphold the standards of the brand.
    Amid Disaster, COVID-19 Presents Opportunities
    March 5, 2020
    The coronavirus presents the biggest threat to the global economy since the Great Recession of 2008 -- not to mention the threat to human life. The outbreak already is decimating the travel and leisure industry, and forcing trade shows to scale down or cancel. It threatens many sectors, and it will have a negative impact on consumer sentiment and purchasing patterns.
    Linux-Powered Azure IoT Security Platform Arrives
    February 25, 2020
    After several years of building and testing previews, Microsoft has announced the general availability of its Azure Sphere secure IoT service. Microsoft first introduced Azure Sphere in 2018, opting to use its own version of a Linux operating system instead of Windows 10 to drive its new Azure Sphere OS to securely connect Internet of Things devices.
    Unsigned Firmware Puts Windows, Linux Peripherals at Risk
    February 19, 2020
    Eclypsium has released research that identifies and confirms unsigned firmware in WiFi adapters, USB hubs, trackpads and cameras used in Windows and Linux computer and server products from Lenovo, Dell, HP and other major manufacturers. Eclypsium also demonstrated a successful attack on a server via a network interface card with unsigned firmware used by each of the big three server manufacturers.
    Rumblings in the Cloud
    February 10, 2020
    One of the old sayings is that there are "lies, damned lies and statistics," with the implication being you really can't trust most reported numbers. Still, we've often thought, at least with major vendors, that you could trust rankings. One current set of rankings involves cloud providers. The general impression was that Amazon was first, Microsoft second, and Google third.
    The Two Faces of Open Source: ECT News Roundtable, Episode 5
    February 6, 2020
    The open source software movement has evolved dramatically over the past two decades. Many businesses that once considered open source a threat now recognize its value. In spite of increased enthusiasm among enterprises, consumer interest by and large has not materialized. With large companies increasingly embracing open source, what does it mean to be a part of the FOSS "community"?
    The New App Dev CRM Model
    February 5, 2020
    CRM is an industry that's been full of turning points, and I think it is at another. There have been many smaller turns, like the additions of analytics, social media and process flows. However, to get a sense of this point in time, I think you have to go all the way back to the turn of the century and the rise of cloud computing. The cloud was important as an economic marker in some unique ways.
    From Personal to Planetary: ECT News Roundtable, Episode 4
    January 30, 2020
    We asked ECT News Network's roundtable of industry insiders to reflect on their own personal tech preferences, to speculate on what popular gadgets may vanish from use in the next decade, to consider the role of wearable health tools -- and then to expand the discussion to the health of the planet, tech advances in traveling on it, and the prospect of leaving it altogether.
    Petitioners Demand Microsoft Release a Free Windows 7
    January 28, 2020
    The Free Software Foundation wants Microsoft to keep Windows 7 alive as a free operating system. Microsoft stopped providing free security patches and support for Windows 7 earlier this month. Although the popular operating system reached its 10th birthday last fall, some 200 million PCs around the globe still run it, according to industry estimates.
    Grabbing the Cybersecurity and Privacy Problems by the Horns: ECT News Roundtable, Episode 3
    January 23, 2020
    Cybersecurity and privacy threats aren't confined to the tech world. They've cast their pall on the world in general. Computer viruses, malware and data leaks have become commonplace, personal privacy has become a bad joke, and cyberwar looms like a virtual mushroom cloud. What sometimes gets lost in the gloom are the many ways security professionals have been working to shore up cyberdefenses.
    Canonical Introduces Scalable Android-Based Cloud Platform
    January 21, 2020
    Canonical is deploying a scalable Android-based operating system for mobile and desktop enterprise applications from the cloud. The company just announced its Anbox Cloud containerized workload platform. Anbox Cloud allows apps to be streamed to any operating system or form factor. Its uses include cloud gaming, enterprise workplace applications, software testing and mobile device virtualization.
    The CEO of the Decade
    January 20, 2020
    Who is most deserving of the title "CEO of the Decade"? Historically the focus in choosing CEO of the decade has been on their financial accomplishments, but that approach has left us in a world lacking diversity and empathy in positions of power -- particularly noticeable in the tech industry -- and one where global climate change may end the human race.
    What's in Your Containers? Try an Open Source Tool to Find Out
    January 14, 2020
    As most security pros know, application containers -- Docker, rkt, etc. -- and the orchestration elements employed to support them, such as Kubernetes, are used increasingly in many organizations. Often the security organization isn't exactly the first stop on the path to deployment of these tools. If it was in your shop, consider yourself one of the lucky ones.
    Arduino Aims to Secure IoT With New Dev Platform, Hardware
    January 10, 2020
    Arduino announced a new low-code Internet of Things application development platform at CES 2020 in Las Vegas. It also introduced the low-power Arduino Portenta H7 module, a new family of Portenta chips for a variety of hardware applications. Arduino has achieved prominence as a go-to developer of an innovation platform for connecting IoT products.
    In 2020, Enterprises Will Unlock Hidden Value in Their Own Workforces
    January 3, 2020
    If 2019 was the year we identified the most acute challenges facing various industries -- in the form of macroeconomic trends as well as industry-specific factors -- 2020 will be the year we confront those issues. For most companies, this looks like addressing a skills gap that grows at the same rate technology progresses. This is to say, in the tech industry, it's a gap that grows quickly.
    Tech Firms Join Forces to Create Smart Home Connectivity Standard
    December 19, 2019
    Amazon, Apple, Google and the Zigbee Alliance are teaming up on a new Internet Protocol-based standard for smart home device connectivity. Connected Home over IP will be an open source project. A working group will define a specific set of IP-based networking technologies for device certification. The goal is to enable communication across smart home devices, mobile apps and cloud services.
    Data-Munching Bug Throws Chrome 79 Android Rollout Into Chaos
    December 17, 2019
    Google has stalled the rollout of its Chrome 79 Web browser for Android devices until it can find a way to neutralize a data-destroying bug. Affected users have been vilifying Google and app developers for failing to head off the problem. The latest Chrome version contains two highly anticipated new features: phishing protection, and the ability to reorder bookmarks.
    Should Discord Be in Your Incident Response Toolbox?
    December 11, 2019
    Cybersecurity incident response teams have choices when it comes to communication tools: Microsoft Teams, Slack, Zoom and numerous others. Some require a subscription or commercial license -- others are free. Some are niche tools specifically designed for incident response. Some are generic business communication tools that IR teams have adapted for use during a cybersecurity incident.
    Amazon Ratchets Up Competition in 5G, Hybrid IT
    December 5, 2019
    Among the highlights of Amazon Web Services re:Invent are three announcements that strengthen its presence in the enterprise hybrid IT infrastructure market: AWS is teaming with Verizon to deliver 5G edge cloud computing; the first AWS Local Zone is located in Los Angeles; and AWS Outposts are generally available. These moves "close some huge competitive gaps," observed tech analyst Rob Enderle.
    Amazon Makes Quantum Computing Accessible as a Service
    December 4, 2019
    Amazon Web Services has announced Amazon Braket, a fully managed quantum computing service. Braket will let scientists, researchers and developers experiment with computers from multiple quantum hardware providers in one place. Users can build and test their circuits in a classically powered simulation environment, and then run them on an actual quantum computer.
    Dreamforce Points to New Disruption
    December 4, 2019
    There were more than 170,000 people at Dreamforce a couple of weeks ago, and many more watching from afar. Also, there were well over 2,000 sessions. Numerous announcements sprang from the big Salesforce event. Some announcements and sessions, like the Tim Cook fireside chat, stand out. Of the top six, I reckon that five were more about integration and working across vendor boundaries than CRM.
    How the Quantum Tech Race Puts the World's Data at Risk
    November 27, 2019
    The technology one-upmanship between the United States and China is fast becoming the new space race. There's been a lot of talk in the press about the competition to reach 5G, but little traction outside of the tech community about something more momentous: the dangers of computing in a post-quantum world. The recent news from Google about its quantum capabilities is exciting.
    Consider Service Mesh as a Security Tool
    November 26, 2019
    If you're like most security pros, chances are you're starting to get frustrated with microservices a little -- or maybe a lot. Microservice architectures -- that is, architectures that leverage REST to build a number of small, distributed, modular components -- are powerful from a software architect's point of view. Want to make a change to a component quickly? Add new functionality?
    ISACA Board Member Gabriela Reynaga on Gender, Tech and Perceptions
    November 22, 2019
    ISACA, a global nonprofit organization focused on the development, adoption and use of globally accepted, industry-leading knowledge and practices for information systems, recently released "Tech Workforce 2020: The Age and Gender Perception Gap." Based on a survey of 3,587 ISACA members in 126 countries, this report examines the work experiences and perceptions of workers in tech fields.
    Google to Shame Slow-Loading Websites
    November 13, 2019
    Google plans to use performance badges to warn users of slow-loading websites ahead. It will consider historical load latencies first, and later may expand to signal the likelihood that a page will load slowly based on the user's device and network conditions. The criteria will become increasingly stringent over time. The long-term goal is to use badging to rate qualities beyond speed.
    The CRM-ization of Healthcare
    November 6, 2019
    We've been watching the CRM-ization of healthcare for a while. Salesforce recently embarked on parallel paths. The obvious option was to build tools that enabled users to craft systems of engagement. The second started when the company also began reaching out to various industrial sectors with its technology and those of some partners. The result has been a vibrant vertical industry approach.
    Adobe Max Event Highlights New iPad, iPhone Tools
    November 5, 2019
    New products for the iPad and iPhone headlined the opening keynote presentation at Adobe Max, the company's annual developers conference held in Los Angeles. Photoshop for the iPad uses Adobe's artificial intelligence engine, Sensei, to enable new selection functionality. For example, "Select Subject," a feature of Photoshop for the desktop, will be available on the tablet version.
    DevOps for Salesforce Lightning
    November 4, 2019
    The tools you work with have a lot of impact on what you can accomplish, and the more sophisticated the tools the better -- especially in software. Beagle Research just completed a study into the use of a DevOps strategy with the Salesforce Lightning Platform. DevOps is a strategy for building, changing and deploying enterprise software that can be used with Scrum, Agile, and other methodologies.
    Retailers: Prepare Now for Holiday Outages
    November 4, 2019
    In the age of fast shipping and one-click ordering, a single technical glitch can be detrimental to retail sales. A server outage during the holiday season could be a critical issue. Target is a prime example. Its in-store registers and online services were down for a few hours as recently as September. Target's payment-processing system was down for more than a day in June.
    See More Articles in IT Section >>
    Get the ICMI Agent Experience Toolkit
    What is your attitude toward misinformation online?
    The government should impose consequences for intentional extreme cases.
    Social networks should do a better job of addressing the issue.
    Schools should put more emphasis on critical thinking skills.
    Individuals should take responsibility for checking the reliability of sources.
    Internet users should verify information with expert fact-checkers.
    Everyone should rely more on offline information sources.
    2020 online shopping habits and retailer strategies
    Salesforce is a Leader in the Gartner Magic Quadrant 2019 for Digital Commerce
    Inside TechNewsWorld
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